REFUND & RETURN POLICY
Last updated: July 31, 2026
This Refund & Return Policy applies to purchases made from Rare Game Studios, doing business as Rare Game, through raregame.shop.
START HERE — WE MAKE THIS EASY
Need a refund, replacement, or return? Email: contact@raregame.shop
Use this subject line:
REFUND OR RETURN REQUEST — ORDER #[YOUR ORDER NUMBER]
Include the following in your email:
• Your full name
• Your order number
• The item involved
• A brief description of what happened
• Whether you would prefer a refund or replacement
• Clear photos of the item and problem if it arrived damaged, defective, misprinted, or incorrect
You do not need special forms, an account login, or permission from a chatbot to contact us.
OUR RESPONSE PROMISE
Every refund or return email sent to contact@raregame.shop will receive a response from Rare Game.
You can normally expect our first reply within 2 business days. We do not intentionally ignore, avoid, or close refund and return requests without responding.
If you have not received a reply after 2 business days:
1. Check your spam, junk, and promotions folders.
2. Confirm that you emailed contact@raregame.shop.
3. Forward your original email again with “SECOND REQUEST” added to the subject line.
We will still respond even if your request is not eligible for a refund. You will receive a clear explanation of the decision and any available options.
THE “SOMETHING WENT WRONG” POLICY
We want you to love your Rare Game gear. If something arrives damaged, defective, misprinted, or simply different from what you ordered, we will make it right. That one is on us.
Contact us within 30 days after delivery if your order arrives:
• Damaged in transit
• Defective
• Misprinted
• With the wrong product or design
• In a different size or color from what you ordered
• Missing an item
• With another confirmed manufacturing or fulfillment error
After reviewing the issue, we will offer an eligible replacement or refund at no additional product or standard-shipping cost to you.
Most damaged, defective, misprinted, or incorrect items do not need to be mailed back. If we need the item returned, Rare Game will provide return instructions and cover the authorized return-shipping cost.
PHOTO REQUIREMENTS
Photos help us verify the problem and resolve the request quickly.
For a damaged, defective, misprinted, or incorrect item, please provide:
• One clear photo showing the entire item
• One or more close-up photos showing the problem
• A photo of the shipping label or packaging when the issue involves delivery damage or the wrong item
If multiple items have the same problem, include a photo showing all affected items together when reasonably possible.
Do not discard the item or packaging until we have reviewed your request.
WRONG SIZE, WRONG COLOR, OR CHANGE OF MIND
Every Rare Game item is made specifically for the customer who orders it. Because of this, we do not normally accept returns, exchanges, or refunds when:
• The customer selected the wrong size
• The customer selected the wrong color
• The customer changed their mind
• The customer no longer wants the item
• The shipping address was entered incorrectly
• The product matches the order but does not fit the customer’s personal preference
Please review the size chart, color, product details, quantity, and shipping address before completing checkout.
If the garment measurements are materially inconsistent with the size chart published when you ordered, contact us within 30 days after delivery. We will review it as a possible product defect.
Even when a sizing or color mistake is not covered, email us. We will reply and explain any reasonable options that may be available, which can include a discounted replacement at Rare Game’s discretion.
MINOR PRINT AND COLOR VARIATIONS
Product photos and mockups are intended to show the design and general appearance of the item. Slight differences can occur because of:
• Monitor and phone display settings
• Fabric color and texture
• Garment size
• Printing and curing processes
• Normal print-placement tolerances
Minor variations that fall within normal print-on-demand production tolerances are not considered defects.
However, clearly incorrect placement, major print defects, missing design elements, or significant manufacturing errors should be reported for review.
HOW REPLACEMENTS WORK
If a replacement is approved:
• Rare Game will submit the replacement at no additional product or standard-shipping cost.
• The replacement will generally use the same product, design, color, size, and delivery address as the original order.
• Production and delivery times for replacements are similar to regular made-to-order purchases.
• We will email you when the replacement is approved and again when tracking becomes available.
If the original variant is unavailable, we will contact you before substituting another option.
HOW REFUNDS WORK
If a refund is approved:
• Rare Game will send written confirmation by email.
• The refund will be issued to the original payment method.
• Rare Game will normally initiate the refund within 2 business days after approval.
• Your bank, card issuer, or payment provider may take additional time to post the funds to your account.
If an entire order is refunded because of a confirmed Rare Game, manufacturing, or fulfillment error, the original standard-shipping charge will also be refunded. Optional expedited-shipping charges are refundable only when required by law or when the underlying issue was caused by Rare Game or its fulfillment provider.
We cannot redirect a refund to a different card, bank account, or payment method.
CANCELLATIONS AND ORDER CHANGES
Contact contact@raregame.shop immediately if you need to cancel or change an order.
Made-to-order products can enter production shortly after purchase. If the order has not entered production, we will make a reasonable effort to cancel it or correct the requested details.
Once production begins, we may be unable to:
• Cancel the order
• Change the size or color
• Replace the product
• Change the design
• Change the shipping address
A cancellation or change is not confirmed until Rare Game sends written confirmation by email.
DO NOT MAIL RETURNS WITHOUT AUTHORIZATION
Do not mail an item to the return address shown on the original package. That address may belong to a carrier or third-party fulfillment facility that is not able to process customer returns.
Start every return by emailing contact@raregame.shop.
If a physical return is required, Rare Game will provide:
• Written return authorization
• The correct return address
• Packaging instructions
• A prepaid label when Rare Game is responsible for the problem
Items mailed without authorization may be refused, lost, or ineligible for reimbursement.
RETURN CONDITION
When Rare Game authorizes a physical return, the item must generally be:
• Unworn, except for trying it on
• Unwashed
• Unaltered
• Free from stains, odors, pet hair, smoke, or other damage
• Returned with any included packaging or accessories when reasonably possible
This condition requirement does not prevent you from reporting an item that arrived damaged or defective.
LOST, STOLEN, OR MARKED-DELIVERED PACKAGES
Email contact@raregame.shop if a package appears lost in transit or has not arrived after the estimated delivery period.
If tracking shows “delivered” but the package cannot be found:
1. Confirm the shipping address on your order.
2. Check all entrances, mail areas, parcel lockers, and safe delivery locations.
3. Ask household members, neighbors, front-desk staff, or property management.
4. Allow one additional business day because some carriers scan packages before final delivery.
5. Contact the carrier using the tracking number.
6. Email Rare Game if the package is still missing.
Rare Game will reply and help review the situation. Replacement or refund eligibility depends on the tracking history, delivery evidence, address supplied at checkout, carrier findings, and applicable law.
SALE ITEMS AND PROMOTIONAL ORDERS
Sale, clearance, and promotional items remain covered when they arrive damaged, defective, misprinted, or incorrect.
A discount does not remove your right to receive the product you ordered in acceptable condition.
GIFT CARDS AND STORE CREDIT
Gift cards and store credit are not refundable or redeemable for cash except where required by law.
FRAUDULENT OR ABUSIVE CLAIMS
Rare Game may deny claims involving fraud, repeated abuse, altered evidence, intentional product damage, or materially false information.
We will not deny a legitimate claim merely because a customer contacts us, asks questions, or disagrees with an initial decision.
YOUR LEGAL RIGHTS
Nothing in this policy limits any non-waivable rights or remedies available under applicable consumer-protection law.
POLICY CHANGES
We may update this policy as Rare Game grows or our products and fulfillment practices change. The policy published when you placed your order will generally apply to that purchase unless a later version is more favorable to you or a change is required by law.
CONTACT RARE GAME
Rare Game Studios
Rare Game
Website: raregame.shop
Refund and return email: contact@raregame.shop
Remember: Every refund or return email receives a response.
