SHIPPING POLICY
Last updated: July 31, 2026
This Shipping Policy applies to purchases made from Rare Game Studios, doing business as Rare Game, through raregame.shop.
GOOD THINGS TAKE TIME—BUT NOT TOO LONG
Rare Game products are made to order. That means your item is produced specifically for your order rather than pulled from a shelf.
Most orders are produced and shipped within 2–7 business days after the order is submitted for fulfillment. Production time is separate from carrier transit time and may vary because of product availability, order size, holidays, seasonal demand, quality checks, or fulfillment-provider capacity.
We are not rushing, you are not rushing, nobody is rushing—but we will keep things moving.
FREE SHIPPING
Eligible orders of $85 or more qualify for free standard shipping when the offer is displayed and applied at checkout.
The checkout total and available shipping destination determine eligibility. Taxes, discounts, excluded products, destination restrictions, and other conditions may affect whether the order qualifies.
The free-shipping progress shown in the cart is informational. The shipping method and final charge displayed at checkout control.
SHIPPING METHODS AND ESTIMATED DELIVERY
Available shipping methods, rates, and delivery estimates are displayed at checkout when available.
After production, estimated carrier transit times are generally:
• Standard shipping within the United States: approximately 2–5 business days for most orders
• Economy shipping within the United States, when offered: approximately 4–8 business days
• International standard shipping, when offered: approximately 10–30 business days
These are estimates, not guaranteed delivery dates. Delivery may take longer because of carrier delays, severe weather, holidays, customs processing, remote destinations, incorrect addresses, or circumstances outside our reasonable control.
Track your package obsessively or forget about it until it arrives. We support both approaches.
ORDER PROCESSING
Business days do not include weekends or federal holidays.
Orders containing multiple items may be produced by different facilities. As a result:
• Items from the same order may ship separately
• You may receive more than one tracking number
• Packages may arrive on different days
• Shipping charges shown at checkout may reflect more than one fulfillment location
You will not be charged again merely because an order is divided into multiple packages.
TRACKING
When tracking information becomes available, it will generally be sent to the email address provided at checkout.
Tracking may take time to update after a label is created. A shipping label does not always mean the carrier has already scanned or physically received the package.
Please verify that your email address is correct and check spam or promotions folders if you do not see an order or shipping notification.
ORDER CHANGES AND CANCELLATIONS
Contact contact@raregame.shop as soon as possible if you need to change or cancel an order.
Because made-to-order products can enter production shortly after purchase:
• Changes are not guaranteed
• Cancellations are not guaranteed
• Address changes may no longer be possible
• Changing the destination country after production begins may not be possible
An order is not considered changed or canceled until Rare Game confirms it by email.
SHIPPING ADDRESSES
Customers are responsible for entering a complete and accurate delivery address.
Rare Game is not responsible for delays, failed deliveries, or additional costs caused by:
• Incorrect or incomplete addresses
• Missing apartment or unit numbers
• Incorrect postal codes
• Refused packages
• Failure to retrieve a package
• Carrier access problems at the delivery location
If you notice an error, email contact@raregame.shop immediately. We will try to help, but an address change cannot be guaranteed after production or shipping preparation begins.
RETURNED-TO-SENDER PACKAGES
If a package is returned because of an incorrect address, refusal, failed delivery attempts, or failure to collect it, contact us.
Because the product was made specifically for the order, reshipping or replacing it may require an additional charge. Refunds for customer-caused address or delivery problems are not guaranteed.
LOST PACKAGES
Contact contact@raregame.shop if tracking has not updated for an extended period or the package has not arrived after the estimated delivery window.
For a potentially lost order, contact us promptly and include your order number. Some carriers and fulfillment providers impose claim deadlines, so delayed reports may reduce the remedies available.
We may ask you to confirm the shipping address, review tracking, contact the carrier, or complete a non-receipt statement before a replacement or refund is approved.
PACKAGES MARKED DELIVERED
If tracking shows that a package was delivered but you cannot find it:
1. Confirm that the shipping address on the order is correct.
2. Check all entrances, mail areas, parcel lockers, and safe delivery locations.
3. Ask household members, neighbors, front-desk staff, or property management.
4. Allow one additional business day because some carriers scan packages before final delivery.
5. Contact the carrier using the tracking number.
6. Email contact@raregame.shop if the package is still missing.
Rare Game is not automatically liable for theft or loss after confirmed delivery, but we will review the situation and help where reasonably possible.
INTERNATIONAL ORDERS
International shipping is available only to destinations offered at checkout.
International customers are responsible for any import duties, taxes, customs fees, brokerage charges, or local handling fees unless checkout expressly states otherwise. These charges are imposed by the destination country or carrier and are not controlled by Rare Game.
Customs inspections and local delivery procedures may extend delivery time.
SHIPPING RESTRICTIONS
We may be unable to ship to certain countries, territories, military addresses, post-office boxes, products, or destinations because of carrier, fulfillment, legal, or platform restrictions.
If we cannot fulfill or ship an order, we will contact you and provide an appropriate cancellation, refund, substitute option, or other legally required remedy.
DELAYS
If we become aware that an order cannot ship within the promised or reasonably expected period, we may contact you with an updated estimate and any options required by applicable law, which may include consenting to the delay or canceling the unshipped order for a refund.
CONTACT
Rare Game Studios
Rare Game
Website: raregame.shop
Email: contact@raregame.shop
