REFUND POLICY
Last updated: July 31, 2026
This Refund Policy applies to purchases made from Rare Game Studios, doing business as Rare Game, through raregame.shop.
THE “SOMETHING WENT WRONG” POLICY
We want you to love your Rare Game gear. If something arrives damaged, defective, misprinted, or simply different from what you ordered, contact us and give us the opportunity to make it right. That one is on us.
ELIGIBLE PROBLEMS
You may be eligible for a replacement or refund if your order arrives:
• Damaged in transit
• Defective
• Misprinted
• In the wrong size or color from what you ordered
• With the wrong product or design
• Missing an item
• Otherwise affected by a confirmed manufacturing or fulfillment error
HOW TO REPORT A PROBLEM
Email contact@raregame.shop within 30 days after delivery.
Please include:
• Your order number
• A brief description of the problem
• Clear photographs showing the item and the issue
• A photograph of the packaging or shipping label when relevant
We may request additional information if it is reasonably necessary to verify the problem. Do not mail an item back unless we specifically authorize the return and provide instructions.
REPLACEMENTS AND REFUNDS
After reviewing the issue, we may provide an eligible replacement or a refund to the original payment method. The appropriate resolution depends on the circumstances of the order and the nature of the problem.
Approved refunds are submitted to the original payment method. Your bank, card issuer, or payment provider controls how long it takes for the credit to appear after the refund is issued.
Because our products are made to order, we generally do not require a damaged or defective item to be returned. If a return is required, we will provide instructions before you send anything.
MADE-TO-ORDER PRODUCTS
Each Rare Game product is produced specifically for the customer who ordered it. For that reason, we do not normally accept returns, exchanges, or refunds for:
• Choosing the wrong size
• Choosing the wrong color
• Changing your mind
• Deciding that you no longer want the item
• Minor color differences caused by monitor settings, garment fabric, or the printing process
• Normal characteristics or small variations associated with print-on-demand production
Please review the product description, size chart, color, quantity, shipping address, and other order details before completing checkout.
ORDER CHANGES AND CANCELLATIONS
Contact contact@raregame.shop as soon as possible if you need to change or cancel an order.
Because orders can enter production shortly after purchase, changes and cancellations are not guaranteed. Once production has begun, we may be unable to cancel the order, change the product, alter a variant, or update the delivery address.
An order is not considered canceled until Rare Game confirms the cancellation by email.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for entering a complete and accurate shipping address.
If an order cannot be delivered because the address provided at checkout was incorrect, incomplete, or undeliverable, we may be unable to provide a free replacement or a full refund. Additional production and shipping charges may apply if the order must be made and shipped again.
If you notice an address error, contact contact@raregame.shop immediately. Address changes are not guaranteed after an order enters production or shipping preparation.
LOST, STOLEN, OR MARKED-DELIVERED PACKAGES
Contact us if an order appears to be lost in transit or has not arrived within a reasonable period after the estimated delivery window. We will review the tracking information and, when appropriate, work with the fulfillment provider or carrier to investigate.
Rare Game is not automatically responsible for packages that tracking shows as delivered to the address supplied at checkout. If a package is marked delivered but cannot be found, check the delivery location, household members, neighbors, property management, and the carrier before contacting us.
We will handle confirmed carrier or fulfillment errors reasonably and in accordance with applicable law.
SALE ITEMS, DISCOUNTS, AND GIFT CARDS
Eligible damaged, defective, or incorrect items remain covered even if they were purchased during a sale or with a discount.
Gift cards and store credit are not redeemable for cash except where required by law.
CONSUMER RIGHTS
Nothing in this Refund Policy limits any non-waivable rights or remedies available to you under applicable consumer-protection law.
POLICY CHANGES
We may update this Refund Policy as our store, products, or fulfillment practices change. The version posted at the time of your purchase will generally govern that order, except where a change is required by law or is more favorable to you.
CONTACT
Rare Game Studios
Rare Game
Website: raregame.shop
Email: contact@raregame.shop
